Frequently Asked Questions

Your report may include VIN-specific OEM data (build sheet / exact factory configuration) and digital service history entries (when available). Depending on the brand and market, it can also include equipment/options, trim/version details, codes, dated mileage entries, and recorded service actions or workshop remarks. Workshop entries may also include detailed repairs and incident/damage-related notes when they were recorded in OEM/authorized-service systems.

Auto.vin is not an insurance claims or “accident history” report. However, workshop entries may include incident/damage-related notes and detailed repair actions when they were recorded in OEM/authorized-service systems. If no such entries exist in the source systems for your VIN, they will not appear in the report.

No. Auto.vin is not a basic VIN decoder. We provide manufacturer-sourced OEM data and recorded workshop/service information for a specific VIN (when available), delivered as an online report and PDF after checkout.

Coverage depends on the brand, market, and model year (typically 2012+). We support many manufacturers and markets, but availability varies by vehicle and where it was serviced.

Service history may be unavailable if the vehicle was not serviced in an OEM/authorized network, if the brand/market does not provide access to digital records, if records were not recorded correctly, or if the vehicle is outside supported years/regions. Work done at independent workshops (outside OEM/authorized networks) may not appear even if it happened.

Not always. Some brands/markets provide full VIN-specific configuration, while others provide partial equipment/specification data. If a full build sheet is not available, you will still receive all OEM information that is available for your VIN.

You get access to an online, interactive report and you can download a PDF version for archiving or sharing.

Service entries and equipment details are shown in the original language stored in OEM/authorized workshop systems. Translations are planned — in the future you will be able to view the report online with translations and re-download an updated version.

We retrieve information from manufacturer and authorized-service sources (when available for a given VIN). We show the information as recorded in source systems and we do not accept user-submitted edits. However, the report may reflect limitations or errors present in the original source systems.

A VIN identifies a vehicle, not a person. By itself, it typically does not contain directly identifying personal information. If you have privacy concerns, please review our Privacy Policy for details on how we process data.

We process the VIN only to generate your report and to handle essential operational needs (e.g., troubleshooting, fraud prevention, compliance). We do not require an account to order a report. For details, see our Privacy Policy.

Yes — you can share the PDF or online access for your own use, for example during a vehicle purchase/sale. Reselling reports as your own product/service is not allowed.

VINs must be entered correctly (17 characters). If you believe there is an issue with your order or the VIN you entered, contact our support and include your order details.

You can find details about pricing, payment methods, invoices and refunds on the Pricing page and in our Refund Policy. Reports are digital products delivered online and as PDF. These pages also describe the cases covered by the 7-day money-back guarantee.